FAQs

Hutsy Financial Corp. (“Hutsy”) is a financial technology company that offers a prepaid Visa card. Hutsy is regulated FINTRAC as an MSB with registration number M22767175. Hutsy is not a bank but provides an alternative option to traditional banking. You can spend, save, and track your finances with Hutsy.

The Hutsy Prepaid Card is chip-and-PIN protected so you can pay securely at millions of merchants around the world that accept Visa, get access to global ATM networks if you need some cash.

Any Canadian resident of Ontario who is the age of majority or older can apply for a Hutsy Prepaid Visa.

In order to activate your card, please download the Hutsy app. Once you are in the app, input your card number, CVV and expiry date. Hutsy will confirm the input and activate your card within seconds!

In the App, navigate to Card settings and click on “Replace Card”. You’ll be prompted with different options to select from in order to determine why your card needs to be replaced. Please select the appropriate option and Hutsy will ensure that a replacement card is sent to you. Note that the first replacement card is free of charge. For any additional lost cards, you will be charged $10 per card.

Your account balance is displayed on the home screen of the Hutsy app. You can view your transaction history by tapping your balance and tapping a transaction to view more information about it. 

If you’re not happy with Hutsy and would like to cancel your account, please reach out to us at [email protected].

Hutsy does not charge any fees when you use an ATM to withdraw money. Please be aware that there could be fees charged by the ATM operator.

We take your privacy very seriously and protecting your personal information is one of our top priorities. We adhere to all parts of the Personal Information Protection and Electronic Documents Act (“PIPEDA”). The Personal Information Protection and Electronic Documents Act is a Canadian law relating to data privacy. It governs how private sector organizations collect, use, and disclose personal information in the course of commercial business. 

If you have any questions regarding your privacy, please contact Hutsy Data Protection Officer at [email protected].

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Thank you for choosing to download the Hutsy app. We’re excited for you to explore its exciting features and functionalities!